COVID -19 Updates

We know it has been challenging months for everyone. Here at My Exclusive Brands, you and our customers are at the heart of what we do and why we do it, that is why we want you to feel confident that we are taking all the necessary health and safety protocols to ensure a safe and comfortable working and shopping environment.

On behalf of our team, we hope you are keeping safe and healthy during this difficult time. We cannot wait to see you again.

You’re in good (clean) hands.

Some of our new health and safety measures include:
Packing process:
  • Hands should be sanitized before proceeding with any packaging
  • A mask must always be worn
  • The package will be placed on the counter and the customer or the messenger will be able to take it, it will not be done hand in hand
Process of Returns or Exchanges or Tests of parts:
  •  All product returns will be thoroughly cleaned and disinfected prior to reincorporation into inventory.
  • The clothes used will be disinfected with the steam iron each time they are used or have had contact by staff or clients.
Daily Cleaning and Disinfection Process
  • The Cleaning and Disinfection Process involves three basic steps that must be carried out in the following order: Cleaning, Rinsing and drying, and Disinfection or Cleaning: with water, soap or detergent and a clean cloth or Rinse with water and wait for it to dry.
  • Daily cleaning and disinfection of all areas
  • Cleaning and disinfection according to the Cleaning Log, complying with the periodicity according to the established area.
  • Daily cleaning and disinfection of the company's transport vehicles, home delivery vehicles, transport containers (thermal packaging, baskets, bags, boxes, or any other container). Disinfection between deliveries of thermal containers, boxes or baskets used in deliveries.
  • Hand hygiene before and after putting on and taking off any personal protective equipment.

In our stores in Multiplaza, we are offering contactless shopping options, including curbside pickup.