These Policies are valid for the website myexclusivebrands.com
1. Exchanges or returns can only be made in a period of
up to 30 days once you receive the part. In case you want to make a
exchange or return, please contact us to give you the address
where you must return and send the part. The return of the
piece is paid by the customer.
2. The items you want to return must be returned in the same conditions
of its delivery, without having been used, without washing and without any damage.
3. Items to be returned must be returned in their original packaging and with their labels.
4. The shipping cost is non-refundable, except when an error on the part
5. The following are considered shipping errors: wrong product (already
be it size, model or color) and products with manufacturing defects.
6. Unfortunately we do not accept collect package shipments.
7. The following products are non-return items: Underwear, fragrances, swimwear, stockings.
8. Orders to another country are considered final sale.
9. We are not responsible for shipments processed through third parties
that are lost or stolen, or from the wrong addresses provided,
2. REASONS FOR REIMBURSEMENT
The purchased product is out of stock and it is not possible to deliver another
similar characteristics and of equal or greater price.
Delivery time exceeds 15 business days from the date of purchase without the
customer receives the product.
The product was lost by the courier.
An incorrect amount has been charged to the client, the refund applies for the difference.
Due to the different scenarios that may exist in online shopping, all those
Cases not contemplated in these policies will be reviewed and processed by
To request a refund, you will be asked for the following information, which you can send
By Email or by chat:
Order number with which you bought your product.
Description of the item and / or order.
Reason for requesting reimbursement.
Form of payment with which the purchase was acquired.
If it is necessary to send the product, its conditions must be
evaluated by myexclusivebrands.com before proceeding to a possible refund.
Reimbursement requests will be analyzed and the client will be notified both in cases of proceed as in cases of non-origin of the refunds and the reasons.
The shipping costs for the return of the product will be borne by the customer, if want we can send a guide to schedule the pickup of the product and the cost
shipping will be deducted from the refund.
The estimated times for the processing of a Refund once it has been authorizedThey are:
Payment by credit card or password, will be made through Easy Pay with time from 10 to 15 business days. After this process, it will depend on the time each bank manages to do the money reversal.
Payment by ACH in 30 days
The following exceptions apply to refunds.
The purchased product does not work properly and has been reported within the first
15 days of receipt of the same, the client and www.myexclusivebrands.com undertake
to wait for the review of the article and the repair of the same, just in case it is not It can be repaired, the product can be exchanged for a new one.
Changes in discounted merchandise, promotion or discount are not accepted.
We exchange regular priced merchandise within 30 business days of your purchase.
For the return in store, the following process must be followed:
The customer can approach any of our Michael Kors or Jimmy Choo stores or
Polo Ralph Lauren to make your change effective, as long as it is the same brand. The client must bring their identification and invoice for the online payment. The customer must bring the product in perfect condition.
The return must be reviewed and approved by the store manager.
Changes or returns are not accepted on products such as: underwear, bathing suits, stockings, perfumes.
If you want to change your product personally, you can contact any of our
Michael Kors or Jimmy Choo or Polo Ralph Lauren stores nationwide. The articles of change must be in the store of the brand of the product purchased.